Elegant Monograms

 

 

   

   
   
   
   
   

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FAQ's

    • FAQ


    FAQ top

    Once I receive your order I will review it and send a confirmation email with the information that you provided and any questions that I might have within 24 hours of the order. Please review the information and respond back with any changes, if necessary.


    Payment
                    Visa, Mastercard, American Express, Discover, and Paypal

                                 

     
    Production/Delivery Time
                   Orders are taking between 1-2 weeks to ship after the confirmation of the order details.   Delivery time will vary according to location and all items are mailed 1st class USPS. If you need an item sooner please contact me first before you purchase to inquire about rush fees and express shipping options.
     
    Refunds/Exchanges
                    I want you to be fully satisfied with your order and make every effort to deliver top quality products. I cannot accept returns on personalized items. My customer's have been delighted with their items, and I make every reasonable effort to solve problems as they arise. If delivered item is damaged or the wrong item, I will repair or exchange the item within 7 days from date of delivery. The product must be sent back before I will exchange or repair any product.
     
    Please recheck your spelling and grammar as I cannot be held responsible for buyer's mistakes. Personalized items containing grammatical errors from the buyers messages/notes are nonreturnable.

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